The Customer

We are the region’s audience development agency, working closely with various arts and cultural organisations with the mission ‘to work collaboratively with the cultural sector to grow and nurture audiences’.

In today’s globalised and digitised world the relationship between culture, creativity and audience engagement is becoming ever more complex. We seek to respond more effectively to cultural organisations by transforming both their way of working and methods of engaging with audiences for their clients.

The Problem

BCC undertook a change management programme. It was identified that as a part of this programme, the Information Technology used within the business would require significant investment. Investments in new computer hardware, software, training and external support of those systems were commensurate with the future growth plans of the business.

The Solution

A site survey conducted by BCC Group reviewed the Organisations entire current IT Infrastructure and culminated with the recommendation to replace the current configuration with two new servers, new desktops and associated network peripherals. The new hardware and software was installed by BCC engineers and a contract established for the on-going support and maintenance of the entire network.

The Results

BCC supplied and installed the new IT system, and manage every aspect of our network. The customer service and technical support we receive is of the highest order.

Our initial timetable for the supply and installation was followed to the day. The ‘live’ date was met and since then all queries have been handled efficiently and to our satisfaction. BCC have exceeded our expectations, we are a very happy client.