The Customer

The Company designs and manufactures a wide range of electronic controllers for the industrial, leisure and hobbyist markets. The products have high knowledge content and require a first-class technical back-up service along with web-based documentation. Products are sold worldwide, with e-mail being the primary ordering medium. The Company also uses VPN connections and off-site e-mail collection. Data reliability and safekeeping are paramount.

The Problem

The Customer is a relatively small company and couldn’t justify in-house resources to manage the IT system and the occasional outages. Never the less it required a solution that would ensure any IT problems would be handled quickly to minimise disruption to the company and their customers.

The Solution

Following a technical survey of the site and the technology needs of the business, BCC supplied, configured and installed a new DELL server with Microsoft Small Business Server and the necessary network equipment to initiate a remote support service.

The Results

Performance of the IT infrastructure improved immensely straight away. The proactive nature of the support we receive means we have very few problems but when we do have issues, they are dealt with promptly and efficiently, allowing us to focus on what we do best – our core business.