UCB Contact Centre provides visibility on how a business is treating its customers. You can view agent activity levels and monitor the delivery of customer service through all media types - making it easy to enhance service levels and improve staff productivity.
UCB with CT control provides solutions in customer information processing, call queue management, automated call management, etc. Key applications include analysis of operators and their classification based on skills and performance in order to match customer needs with operator skill. Professional and efficient call management is achieved by optimal application of customer information and customer call history. Options of programming the interactive voice recording system as well as setting up an automated call back that saves customers valuable time by not having to wait in long call queues are added operational advantages.
Contact Centre (PDF)