Phones, PCs, mobile devices and the web are the communication mediums that UCB seeks to effortlessly unify.
The objective of UCB being the unification of all communication mediums through one single platform is the key advantage as well. With the systems focusing on provision of the essential data to assist in call handling and management of communications mediums beyond voice make it a robust tool in improving productivity through effective and efficient communication. The key advantage of utilizing UC for business is the convergence of all your communication mediums onto one single platform. That means an operator manages all communication on a single system and can do so with far more efficiency and control in order to be more productive and profitable to the business.
- A single point solution with a single server – creates a simplified administration environment.
- A Microsoft Outlook based user interface
- Presence Reporting allows managers to monitor activity of their team, helping to enhance employee performance.
- Simplified call handling – users manage all their communications from their desktop.
- Easily customised for individual company requirements.
- A wide range of applications enable UCB to boost customer service and productivity in any industry.
- Treat the mobile and the desk phone as a single device, using one number
- ‘Out of office hours’ calls easily dealt with