For those companies who don’t like surprises and can’t afford to be without critical systems, BCC offers a fully managed service comprising remote access to customers’ sites and full proactive monitoring and maintenance.
Regular monitoring coupled with preventative maintenance routines help to avoid those nasty surprises from occurring. With our Managed Service offering, Customers benefit from a proactive approach to remote ICT support that ensures potential problems are resolved before they have a chance to impact your business.
Peace of mind and specialist skills
The service provides unlimited numbers of calls and access to certified ICT professionals who will maintain all your systems for a fixed annual fee. Whether you need an extra pairs of hands, or you’re looking for a reliable technical expert to take on routine but specialized tasks, BCC provides a one-stop shop for all your support requirements. BCC’s ability to mix and match teams of staff combining specialist expertise with more general administrative capabilities, ensures a more balanced and cost effective approach than could be offered by a single person.
Accessible expertise focused on your needs
For a single pre-agreed annual fee BCC meets key ICT requirements in a number of areas including :
- Provision of help-desk to coordinate all calls.
- Operational management – monitoring your systems to achieve high availability and minimum downtime, with a particular focus on proactive capacity planning.
- Operational checks – a key element in the identification of issues and risks and handling them according to pre-agreed escalation procedures.
- Third party contract management – avoidance of grey areas between multiple suppliers.
- Management and reporting – checklists, reports and action plans to ensure you are kept fully informed and provide the basis for proactive response planning.