As customers ourselves, we can all identify with good customer service on the phone,
by e-mail, by fax or by web-chat. On the flip side, bad service is rarely tolerated
more than once.
UCB manages incoming communications more professionally and efficiently than ever,
creating a better customer experience. UCB knows who’s calling, who’s available
to take a call and who’s busy. This enables a more personalised service where each
caller is treated individually and they get to speak to the right person more quickly.
UCB also allows managers to maximise the efficiency of their staff by giving control
over the delivery of phone, e-mail, fax and web initiated requests. In short, UCB
:
- Improves customer call experience by reducing call handling and waiting times
- Maximises labour efficiency and minimizes operating costs
- Provides full, meaningful reporting on every aspect of your enterprise’s communications
Rich presence is at the heart of UCB. At a glance it gives you the availability
and whereabouts of your Organisation in real time, regardless of their location.
Integrated with Microsoft Outlook UCB allows you to quickly find the company “expert”
you require to close a sales call or resolve a customer service query – efficiency
that can be the difference between winning or losing a customer.