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Remote Support Solutions
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Our primary goal is to enable
our clients to optimise their business operations, whilst we provide them with
prompt professional and skilled IT services. We take time to understand your
business and your expectations of the technology you depend on. BCC Group works
in partnership with you so that the services we deliver make your business more
efficient and our flexible approach enables us to respond to your business
growth.
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Benefits |
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Cost-effective Support of IT
infrastructure and applications |
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Full installation, set-up and
technical support services, provided as part of a Managed Service |
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A complete 'tailored' service from a
single supplier, instead of item by item purchases, with opportunities for
regular review and upgrade of equipment and services |
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Predefined, reduced and predictable
IT expenditure |
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It’s your choice |
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Your IT Managed Services partner is
more important than an ordinary supplier because you must rely on them to meet
the demands of your customers. You must feel comfortable with their ability to
deliver against your specific requirements and you should also feel happy about
working with them. That’s why BCC Group offer a range of service levels, to
allow you to choose the service that suits your Company’s’ requirements best,
including response, access and pro-activity. |
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Support Solutions |
Essential Solution |
Premium Solution |
Proactive Solution |
Strategic Solution |
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Availability |
Weekdays
9 a.m. until 5 p.m.
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Weekdays
8 a.m. until 6 p.m.
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Weekdays
7 a.m. until 7 p.m.
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365 days 24 x 7 |
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Response |
4 hours |
2 hours |
1 hour |
1 hour |
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Pro-activity |
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Monitoring |
Monitoring
Change mgmt.
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Service details |
Ideal for non business critical
systems where temporary loss of availability will not seriously impact the
business. |
Providing extended cover and a faster
response time for business critical systems where problems need to be resolved
as quickly as possible. |
Monitoring and alerts instil
pro-activity into your system management, in addition to the premium service
level but with responsiveness of one hour. |
Our strategic service package
combines pro-activity with remote deployment of updates, service packs and
configuration changes. |
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Brochure |
DOWNLOAD |
DOWNLOAD |
DOWNLOAD |
DOWNLOAD |
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A Customised Service |
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All of our service contracts are
preceded by a mandatory Site Survey in which your computing environment is
audited, offering recommendations and resolutions on matters such as security,
licensing, etc., providing immediate benefit to the customer. |
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Since every customer has unique
requirements BCC Group offers the range of service options listed above. In
addition you can create a customised service by selecting from the following
range of additional services :- |
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3rd party maintenance contract
management & coordination |
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Disaster Recovery full service
(planning and execution) |
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Secure remote access for issue
diagnosis |
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Options to extend the working day
cover |
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System performance reporting |
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Security patch notification |
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Application support |
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Database support |
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On-site health-checks |
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On-line issue logging and tracking |
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Predefined, reduced and predictable
IT expenditure |
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DOWNLOAD TMI Foods Case Study |
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DOWNLOAD C6 Case Study |