Integrating Communications

Despite advances in other technologies, the telephone remains the most commonly used means of communication, with well over half of all interactions handled via the phone. An integrated communication solution facilitates interaction between your phone and computer systems and enables:

• Hands-free and automated dialling

• Automatic call answering, forwarding and logging

• Phone conferencing

• Real-time database lookup of customer information

• Unified calls and messaging

By linking the solution to your business applications, your employees will always be in a position to provide competent and personalised answers to customer queries and sales opportunities.

Benefits

The increased functionality and flexibility of our integrated communication solutions will provide greater efficiency and cost savings, when compared to traditional telephony solutions. In addition they will enable you to:

• Improved employee efficiency through faster and more accurate dialling

• Increase customer satisfaction by prioritising calls and greeting them by name

• Know which calls you missed, allowing you to call them back

• Deal better with calls through screen popups that save 20 seconds per call

BCC Group solutions

We provide integrated communication solutions based around the NMS Adaptive platform. These deliver:

• CTI solutions for general offices - a link between your computer network and telephone system that lets you control your telephone from your computer

• SMS messaging solutions for general offices - delivers low cost and increased productivity to your business

• Automated dialling systems for outbound telemarketing teams - can integrate with your CRM application and used for telesales, appointment setting, credit collection, order processing, progress chasing, customer service etc

• Media blending solutions for customer contact centres - total solution enabling inbound and outbound telephone calls as well as telephone and message work to be blended, ensuring the right person gets the right work at the right time

Our complete solution provides customisation, implementation, training and after-sales support.