IP Office

Dealing with the modern business environment

Business would be a lot simpler if employees had the freedom to work anywhere. The increase in productivity and customer service would be significant. A flexible working culture, enabled by intelligent communications enables this. Flexible working can make a difference to your business in so many ways:

• Increased productivity - eliminating ‘dead time’ when your employees are unable to work

• Enhanced customer satisfaction - respond to customers when out of the office as easily as in the office

• Job satisfaction - when employees have the freedom to work where they need to, it increases their satisfaction ensuring a happier, more committed workforce By “converging” voice, data and Internet technologies in one solution, Avaya IP Office is able to deliver flexible working into any organisation. It provides a cost-effective telephone system that delivers powerful call handling capabilities for even the busiest communications environments.

Benefits

What really sets Avaya IP Office apart from communications solutions you may have used before are the innovative applications you can add that will transform the way you do business:

• Integrate your customer database - with IP Office’s sophisticated call routing capabilities to deliver a new level of personalised customer service

• Build a multimedia contact centre - (up to 75 agents) to support customers via the phone, e-mail or Web chat

• Implement innovative call accounting capabilities - that track calls, allocate costs and speed investment returns

• Distribute information quickly - to large numbers of people (training, press conferences, briefings) with easy-to-use conferencing capabilities

• Integrate security and office management capabilities - to remotely unlock doors, access fire/burglar alarms, monitor energy settings, and more

Whether it is improving productivity, streamlining the flow of information or enhancing your customer service, the versatile Avaya IP Office is designed to support the applications that will help you achieve your most important business goals.

BCC Group solutions

We offer intelligent communication solutions based on the Avaya IP Office platform. IP Office is a converged solution that uses both voice and IP technology to deliver intelligent ways for you to reduce cost, increase productivity and offer more flexibility, improving customer service for your business. It delivers:

A phone system

A full PABX with hundreds of features and built in investment protection, allowing from 2 up to 360 extensions. The solution comprises display phones, Desk - and PC - based IP phones, paging and in-built wireless functionality.

A messaging server

Unified communications including: voicemail, auto-attendant, unified voicemail/e-mail, personal number, call recording, easy-to-use graphical interfaces and full synchronisation with Microsoft Exchange.

A contact centre

Customer contact is enhanced by utilising multimedia call routing, i.e., voice, e-mail and Web chat and queue management. Up to 75 agents can be accommodated and process control is achieved by utilising wallboards, management by exception and real-time tracking and analysis.

A conferencing solution

Have your own private conference bridge with up to 64 people on a call. Reduce or eliminate fees for externally managed conference services. The solution is secure, easy to use and very cost effective.

Self-management/administration

Windows-based, menu-driven tools that reduce the time and expense of necessary day to day administration of the system. Moves, additions and changes can be made easily and quickly.