Communications Overview

Communications technology is developing at a rapid rate. As well as offering a great number of benefits this also presents problems for all sizes and type of organisation. How do you know that an investment made today is not outdated tomorrow? Which is the right system for your organisation? How do you cope with the need to keep in contact with an increasingly mobile workforce?

All these issues need to be addressed when choosing your communications solution. So it is vital that you select a partner who has both the technical knowledge and business experience to deliver. In addition, the convergence between telephony and computer systems is accelerating, so it is important that your chosen partner is skilled in the support and provision of both these technologies and understands how convergence can benefit your business.

Technical expertise and extensive experience

BCC Group specialises in the support, management and technical development of telephony and computer solutions for small and medium-sized companies in a wide variety of industries. Established for over 17 years, we have built and invested in a group of professional consultants, each with their own unique skills to form the strong team we have today. Together, this team offers a wide range of technical expertise and extensive experience unmatched within the industry. In-depth experience of both telephony and computer technologies ensures that we are ideally suited to provide advice and solutions that will maximise the benefit that converged solutions can bring to your organisation.

Flexible and integrated solutions

BCC’s expertise in providing communication solutions based on market-leading technologies has enabled us to help many organisations become more efficient and reduce costs. Importantly, our solutions are able to solve your problems without making a huge hole in your budget, providing increased returns on investment. But it is not just this knowledge that sets us apart. Our experience allows us to translate technology advances into positive business benefits for our customers. Our solutions cover:

• The IP Office - with Avaya IP Office a converged (voice and IP) communication solution that will enable you to reduce cost, increase productivity and improve customer service for your business

• Integrating communications  - CTI, SMS, automated dialling and blended media solutions for general and specific requirements, based around the NMS Adaptive platform

• Voice over IP (VoIP) - utilising SIP to route calls over the Internet and provide additional features over and above ISDN and analogue lines Our complete solution provides customisation, implementation, training and after-sales support.